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Help Desk/IT

Chicago, IL

Order: 144855
Direct Hire

Principal responsibilities include:

• Respond to requests – answer questions, analyze and troubleshoot user problems.

• Help craft and maintain the onboarding/offboarding process for all new hires. This includes setting up accounts and granting access.

• Use remote tools and diagnostic utilities to aid in resolving support requests.

• Develop knowledge base documentation for end users and IT team.

• Apply patches and upgrades to all systems and applications as necessary.

• Work on special projects as needed.

 

Qualifications

• Experience with the troubleshooting of hardware, desktop operating systems (Windows 10) and software applications, including Microsoft Office.

• Familiarity with Windows Server.

• Understanding of LAN/WAN networking.

• Customer Service skills.

• Excellent communication skills – both written and verbal.

• Ability to work within a team environment.

• Willing to occasionally work afterhours for system upgrades/maintenance.

• Familiarity with Active Directory and Office 365 is a plus.

• Experience with RMM solutions and ticketing systems is a plus.