Burr Ridge, IL
CONSUMER CUSTOMER SERVICE REPRESENTATIVE
Temp to perm position
Since 1952, this growing company has been providing quality medical equipment and replacement parts to the healthcare industry.
Located in Burr Ridge, IL
This is a fast pace environment and the candidate must have the qualifications needed to fulfill this position while also displaying a pleasant mannerism and dedication to the customers and the company. The candidate will handle most of the consumer calls while also backing up customer service with calls from healthcare facilities, resellers, etc.
Ø Answer calls (Consumer calls and back up to other calls)
Ø Assist customers with returns and replacement orders
Ø Research products and parts
Ø Be able to identify vendors and parts needed
Ø Process orders, returns, quotes, create part numbers, etc.
Ø Follow up on quotes, open sales orders, emails, etc.
Ø Display courtesy and respect to all customers
Ø Customer Service experience
Ø Prior experience taking phone orders, processing orders, researching products (not services), processing returns, creating quotes, etc.
Ø Call center experience
Ø Computer & Typing skills a must
Ø Basic knowledge of Microsoft programs (especially Word & Outlook)
Ø Good phone/communication skills (with the ability to handle a high volume of in/out bound calls)
Ø Ability to multi-task (juggle multiple tasks such as processing orders, returns and researching product, sometimes all at the same time)
Ø Detail oriented (ability to take and enter detailed information into our system)
Ø Capability to handle difficult customers
Ø Ability to work in a fast pace environment and stay on task
Ø Quick learner and willingness to learn
Ø Pleasant manner
Ø Bilingual Spanish a plus but not required
Hourly rate: $15.00hr
Hours: 8:00 – 4:30pm (Monday – Friday)
PLEASE EMAIL ALL QUALIFIED RESUMES TO CSTUKEL@BANNERPERSONNEL.COM OR CALL CHAR STUKEL 630-505-8881