ROYAL OAK, MI
JobSquad, formerly Advance Employment, is hiring part time, work from home Customer Service Enrollment Specialist for a charter school in southeast Michigan, $30/ hr. The customer service enrollment specialist will be responsible for advising and guiding student families through the enrollment process. The Enrollment Specialist will be responsible guiding families through the Power School forms and app, handling documentation, collecting information, entering data, and providing customer service.
- Handling questions, issues and providing detailed information on requirements, processes, and enrollment policy
Ensuring that applications are completed correctly and that the required supporting materials have been provided
Entering, updating and reviewing data and records
Providing guidance and recommendations to applicants and prospective candidates
Corresponding with applicants and prospective candidates
Processing enrollments and dis-enrollments
EDUCATIONAL EXPECTATIONS AND REQUIREMENTS
High school diploma/GED required
Degree preferred
2-3 years of customer service experience
1-2 years of administrative experience a plus
DESIRED SKILLS AND QUALIFICATIONS
Excellent communication skills
Strong organizational and time management skills
High level of accuracy and attention to detail
Technology prowess; can fill out forms over the phone for families, or on Zoom with a family member
Ability to multitask and prioritize
Strong computer skills and knowledge of database and relevant software programs
Please apply online at www.advanceteam.com