Now hiring 2 Customer Service Representatives - Great Opportunity for Advancement!
A Customer Service Representative is needed to assist utility customers with requests ranging from general account and balance information, taking check by phone and/or credit card payments, completing move-in/move-out applications and other forms, resolving billing issues and other daily tasks as needed. Candidates must have strong customer service representative experience, ability to stay in one job for a stable period of time, and inbound calling experience.
Updated Resume is Required
Location: Woodbury, MN
Compensation: $15.50-$16.50 DOE.
2 Full Time Hour Positions:
7:30 AM - 4 PM (Monday - Friday)
11 AM - 7:30 PM (Monday - Friday)
What you will do in this job:
o Professionally and courteously answer telephone calls that come into our toll-free number from municipal, county and private utilities nationwide – responding to approx. 60 calls per day.
o Provide excellent customer service – to a wide demographic, throughout the United States.
o Use provided tools to clearly answer questions and accurately process requests.
o Properly note all customers’ accounts.
o Take credit card and check payments over the phone.
o Process incoming mail and prepare payments for posting.
What we will expect from you:
o To be extremely dependable - attendance and punctuality are critical!
o To possess excellent verbal communication and professional telephone skills.
o The ability to listen and retain information.
o To possess strong attention to detail as well as analytical skills.
o To possess legible handwriting needed for completing a variety of forms.
o To exhibit a positive, team-centered attitude.
Preferred skills for this job:
o Prior experience in an inbound Call Center environment.
o The ability to accurately update customer information in a timely manner.
o The ability to multitask.
What you can expect from us:
o Comprehensive training.
o Side-by-side continued education.
o A friendly, team-oriented work environment.
o The opportunity for advancement within this family owned/operated business.