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Customer Service Representative

Woodbury, MN

Order: 1238959

Now hiring 2 Customer Service Representatives - Great Opportunity for Advancement!


A Customer Service Representative is needed to assist utility customers with requests ranging from general account and balance information, taking check by phone and/or credit card payments, completing move-in/move-out applications and other forms, resolving billing issues and other daily tasks as needed. Candidates must have strong customer service representative experience, ability to stay in one job for a stable period of time, and inbound calling experience.


Updated Resume is Required


Location: Woodbury, MN



Compensation: $15.50-$16.50 DOE.


2 Full Time Hour Positions:


7:30 AM - 4 PM (Monday - Friday)


11 AM - 7:30 PM (Monday - Friday)





What you will do in this job:

o Professionally and courteously answer telephone calls that come into our toll-free number from municipal, county and private utilities nationwide – responding to approx.  60 calls per day.

o Provide excellent customer service – to a wide demographic, throughout the United States.

o Use provided tools to clearly answer questions and accurately process requests.

o Properly note all customers’ accounts.

o Take credit card and check payments over the phone. 

o Process incoming mail and prepare payments for posting.


What we will expect from you:

o To be extremely dependable - attendance and punctuality are critical!

o To possess excellent verbal communication and professional telephone skills.

o The ability to listen and retain information.

o To possess strong attention to detail as well as analytical skills.

o To possess legible handwriting needed for completing a variety of forms.

o To exhibit a positive, team-centered attitude.


Preferred skills for this job:

o Prior experience in an inbound Call Center environment.

o The ability to accurately update customer information in a timely manner.

o The ability to multitask.


What you can expect from us:

o Comprehensive training.

o Side-by-side continued education.

o A friendly, team-oriented work environment.

o The opportunity for advancement within this family owned/operated business.