Customer Service Coordinator- Parts

1 Resource Group has an immediate DIRECT HIRE position for an experienced Parts Customer Service Coordinator in Cleves, Ohio. Great company with competitive benefits offered! 

• Generates sales to customers for parts, assemblies, truck rebuilds, used parts, and vision plus.
• Acts as a liaison between client and the customer. 
• Helps resolve any problems the customer feels he/she has with receiving parts, quality of work performed by serviceperson, quality of rebuilt components, invoicing, and any other problems necessary to maintain rapport with the customer.
• Quotes service in the field and works with all customer relations.
• As directed by stocking list from the Manager of Inventory Control, keeps the rolling warehouse stocked with parts and rotating parts with turning inventory.
• Incumbent managers and reports to customer details of their comprehensive preventative maintenance plan.
• Incumbent is to provide a detailed call report to the Service Manager weekly to discuss customer concerns and demands in the field.
• Communicates twice daily with the direct parts representatives passing on any information or parts orders.
• Incumbent will make constant recommendations and suggestions for merchandising programs also the benefits of preventative or full maintenance agreements.
• Maintains and submits accurate and timely vehicle expense reports and personal expenses.

Qualifications

• Parts sales, Parts coordinator, Inventory clerk