Hope Mills, NC
Shop Flow Coordinator
Position Overview
The Shop Flow Coordinator is responsible for efficiently scheduling, coordinating, and prioritizing maintenance and repair work within our service shop location in Hope Mills, NC. Acting as the central point of contact, this role manages workflow for equipment from Leasing and Rental, Sales, and other internal departments. The coordinator ensures timely service delivery, maximizes equipment uptime, and optimizes overall shop capacity.
Key Responsibilities
Work Order Management
Receive, review, and accurately enter work orders into the service management system.
Ensure all maintenance and repair requests are properly documented and assigned.
Scheduling and Dispatching
Develop and maintain daily and weekly shop schedules.
Assign work to technicians based on skill set, availability, and work order priority.
Communicate schedules and updates to all relevant parties.
Prioritization
Evaluate work orders and determine priority levels in collaboration with the Service Manager and other stakeholders.
Ensure urgent needs, such as those for rental or critical sales equipment, are handled promptly.
Communication and Coordination
Serve as the main liaison among technicians, the parts department, sales, rental, purchasing, and customers (as needed).
Provide updates on job status, estimated completion times, and any delays.
Parts Coordination
Work closely with the parts department to ensure timely availability of required parts.
Track back-ordered parts and communicate any impact on scheduling.
Progress Monitoring
Track all active work orders, identifying and resolving bottlenecks that affect completion times.
Documentation and Reporting
Maintain accurate, up-to-date records of work orders, schedules, technician assignments, and repair statuses in the service management system.
Process Improvement
Evaluate shop workflows to identify opportunities for improving efficiency, reducing turnaround times, and optimizing resource utilization.
Customer Service
Provide excellent internal customer service through clear communication, effective coordination, and timely completion of service requests.
Safety Compliance
Ensure all work is scheduled and performed in compliance with safety standards and company policies.
Qualifications
Skills and Abilities
Strong organizational and time-management skills; able to prioritize in a fast-paced environment.
Excellent written and verbal communication skills.
Proficiency in service management software, iSeries, and Microsoft Office applications.
Strong problem-solving and decision-making abilities.
Basic understanding of mechanical principles and shop operations.
Ability to sit, stand, and walk for extended periods and occasionally lift up to 25 lbs.
Visual acuity to read computer screens and documents.
Ability to travel as needed.
Education and Experience
High school diploma or equivalent required; associate or bachelor’s degree preferred.
Minimum of 2 years of experience with material handling equipment or in a related service environment.
Benefits
Medical/Prescription Coverage
Dental and Vision Insurance
Paid Vacation
10 Paid Holidays
401(k) Retirement Plan
Life Insurance