Jacksonville, FL
1 Resource Group is currently seeking a highly organized and professional Service Coordinator to join our team. As a Service Coordinator, you will be responsible for managing and coordinating service requests, ensuring timely resolution of customer issues and maintaining a high level of customer satisfaction.
Responsibilities:
Coordinate and schedule service appointments for customers
Manage and maintain service technician schedules
Ensure timely resolution of customer issues and inquiries
Provide exceptional customer service and build strong customer relationships/li>
Collaborate with service technicians to ensure efficient service delivery
Update and maintain customer and job records in the system
Assist in the preparation of service quotes and proposals
Monitor service performance metrics and provide regular reports to management
Requirements
High school diploma or equivalent
Proven experience in a customer service or coordination role
Exceptional organizational and time management skills
Strong communication and interpersonal skills
Ability to multitask and prioritize tasks effectively
Proficient in MS Office and customer service software
Knowledge of technical and mechanical terminology is a plus
Ability to work well under pressure and meet tight deadlines